Terms of Service

1. Acceptance of Terms

By accessing or using CloudContractor's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our platform, including facility managers, technicians, and administrative users.

2. Description of Service

CloudContractor provides a comprehensive facility maintenance management platform that includes:

• Work order creation, assignment, and tracking
• Team and technician management
• Client and property management
• Reporting and analytics tools
• Mobile applications for field technicians
• Integration capabilities with third-party systems

3. User Accounts and Registration

Account Creation

To use our services, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains current and accurate

Account Suspension

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent, illegal, or harmful activities.

4. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these terms. You may not:

• Violate any laws, regulations, or third-party rights
• Upload malicious software or engage in harmful activities
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our services to transmit spam or unsolicited communications
• Reverse engineer or attempt to extract source code
• Resell or redistribute our services without authorization

5. Data and Privacy

Your Data

You retain ownership of all data you upload to our platform. By using our services, you grant us a license to:

• Store, process, and transmit your data as necessary to provide our services
• Create backups and ensure data security
• Generate anonymized analytics to improve our platform

Data Protection

We implement industry-standard security measures to protect your data. For detailed information about our data practices, please review our Privacy Policy.

6. Payment and Billing

Subscription Plans

Our services are offered through various subscription plans with different features and pricing:

• Starter Plan: $29/month for up to 5 technicians
• Professional Plan: $79/month for up to 25 technicians
• Enterprise Plan: Custom pricing for unlimited users

Billing and Payment

Subscription fees are billed in advance on a monthly or annual basis. You agree to:

• Provide valid payment information
• Pay all charges on time
• Update payment information when necessary
• Pay any applicable taxes

Refunds and Cancellation

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial months, except as required by law or in cases of service failure.

7. Intellectual Property

CloudContractor and its platform, including all software, designs, text, graphics, and other content, are owned by us and protected by intellectual property laws.

License to Use

We grant you a limited, non-exclusive, non-transferable license to use our services in accordance with these terms. This license does not include:

• Rights to copy, modify, or distribute our software
• Access to our source code or proprietary algorithms
• Permission to use our trademarks or branding

8. Disclaimers and Limitations

Limitation of Liability

To the maximum extent permitted by law, CloudContractor shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

9. Third-Party Integrations

Our platform may integrate with third-party services such as:

• Payment processors (Stripe, PayPal)
• Calendar services (Google Calendar, Outlook)
• Communication tools (Slack, Microsoft Teams)
• Accounting software (QuickBooks, Xero)

Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for the availability, functionality, or security of third-party services.

10. Termination

Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or by contacting our support team.

Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these terms of service
• Fail to pay subscription fees
• Engage in fraudulent or illegal activities
• Pose a security risk to our platform or other users

Data Retention After Termination

Upon termination, we will retain your data for 30 days to allow for account reactivation. After this period, your data will be permanently deleted unless required by law to retain it longer.

11. Changes to Terms

We may update these terms from time to time. We will notify you of material changes by posting the updated terms on our website and updating the "Last Updated" date. For significant changes, we may also send you an email notification. Your continued use of our services after changes constitute acceptance of the updated terms.

12. Governing Law and Disputes

These terms are governed by the laws of Lebanon. Any disputes arising from these terms or your use of our services will be resolved through:

1. Good faith negotiations between the parties
2. Mediation if negotiations fail
3. Binding arbitration as a last resort

13. Contact Information

If you have questions about these Terms of Service, please contact us:

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely approximates the intent of the original.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy and any additional agreements you may have with us, constitute the entire agreement between you and CloudContractor regarding your use of our services.