Privacy Policy

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and contact information
• Company name and business information
• Account credentials and security information
• Payment and billing information
• Communication preferences

Usage Information

We automatically collect certain information about your use of our services:

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Performance and error logs
• Cookies and similar tracking technologies

Work Order Data

As part of our facility maintenance platform, we process:

• Work order details and maintenance records
• Client and property information
• Technician schedules and assignments
• Photos and documents related to maintenance work
• Communication logs and notes

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage accounts
• Send important notifications and updates
• Provide customer support and technical assistance
• Analyze usage patterns to enhance user experience
• Ensure security and prevent fraud
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Cloud hosting and infrastructure providers
• Payment processing services
• Email and communication services
• Analytics and monitoring tools

Legal Requirements

We may disclose information when required by law, regulation, or legal process, or when necessary to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate protections.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Regular security audits and assessments
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account information: Retained while your account is active
• Work order data: Retained for 7 years for business and legal purposes
• Usage logs: Retained for 2 years for analytics and security
• Marketing data: Retained until you opt out

Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@cloudcontractor.app or through your account settings.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.

Children's Privacy

Our services are not designed for or directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will delete it promptly.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. For significant changes, we may also send you a direct notification.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: